Complex Care Continuum provides specialist complex care for NDIS participants across Perth whose needs go beyond what a standard support worker can safely deliver. Our teams are trained and clinically supervised to support people living with acquired brain injury, spinal cord injury, degenerative neurological conditions, complex physical disability and complex health needs, in their own home, in supported accommodation or during a transition from hospital. We are a registered NDIS provider (4050153886) based in Girrawheen, supporting families throughout Perth’s northern suburbs and beyond.
Call (08) 9515 8000 any time, day or night, to talk to our intake team, or refer a participant online.
What complex care means at Complex Care Continuum
“Complex care” is not an NDIS line item. It is how we describe support for people whose disability, health and daily life interact in ways that need planning, clinical oversight and a stable, well-trained team. In practice it usually means some combination of:
- 24-hour or overnight support, including active nights where a worker is awake and responsive
- High intensity daily personal activities such as PEG feeding, tracheostomy care, ventilation, complex bowel care, subcutaneous injections and seizure management, delivered by workers trained to the NDIS High Intensity Support Skills Descriptors
- Registered nurse oversight: care plans, delegation, competency sign-off and regular clinical review
- Coordination with hospitals, GPs, specialists, allied health and behaviour support practitioners
- Support for behaviours of concern under a behaviour support plan
- Personal care, mobility and transfers, medication management and daily living support
We are registered with the NDIS Quality and Safeguards Commission for High Intensity Daily Personal Activities, Community Nursing Care and Assistance with Daily Life, so the whole package can sit with one provider.
Who we support
People we work with are often referred to us after a hospital stay, after another provider has said the needs are “too complex”, or when a family has been holding everything together on their own. Common situations include acquired brain injury and stroke, spinal cord injury, cerebral palsy with high physical support needs, motor neurone disease, multiple sclerosis and other progressive conditions, complex epilepsy, and physical disability combined with mental health or cognitive needs. Every participant has a tailored plan built around their goals, routines and the people who matter to them.
How the support is set up
We start with a no-obligation conversation. Our line is answered 24 hours a day, so that can happen the moment you call. From there, a clinical and intake assessment maps what support is needed, when, and by whom. We build a consistent team around the participant rather than sending whoever is available, train that team on the person’s specific care plan, and review it with you regularly. If the participant is in hospital, we work with the ward and discharge team so support is in place the day they come home; see our Hospital to Home guide.
How complex care is funded under the NDIS
Complex care is typically funded from a participant’s Core Supports budget, under Assistance with Daily Life, with high intensity supports claimed at the relevant high-intensity price limits. Where registered nurse involvement is needed, Community Nursing Care line items apply. Supported Independent Living funding covers 24/7 support in a shared or individual home. Our intake team will tell you plainly whether a plan has the funding needed, and if it does not, what evidence a plan review would need.
Why families and coordinators choose Complex Care Continuum
- Registered NDIS provider, audited against the NDIS Practice Standards, including the high intensity and community nursing registration groups
- More than forty years of combined complex care experience across our management team
- Western Australian owned — decisions about a participant are made here in Perth
- Consistent teams: the same trained workers, not a rotating roster of strangers
- Clinical oversight built in, not bolted on
- Local: based in Girrawheen and supporting the Wanneroo, Stirling, Joondalup and Swan council areas
- A referral line answered 24 hours a day, 7 days a week
- Straight answers on funding, capacity and start dates
Frequently asked questions
Do you provide 24-hour care in the participant’s own home?
Yes, where the plan funds it and the home is safe for workers. We can also support participants in SIL accommodation and short-term accommodation.
Can you take on a participant being discharged from hospital?
Yes. Hospital-to-home transitions are one of our specialties. Contact us as early in the admission as possible so supports are ready for discharge day.
Do you support participants with both physical and behavioural needs?
Yes, working within a behaviour support plan prepared by a registered behaviour support practitioner.
Which areas do you cover?
Perth’s northern suburbs first, including Girrawheen, Balga, Mirrabooka, Marangaroo, Koondoola, Alexander Heights, Warwick, Nollamara, Landsdale, Ballajura, Dianella, Joondalup and Wanneroo. Ask us about other areas.
How do I refer someone?
Call (08) 9515 8000, email info@complexcarecontinuum.com.au, or use the online referral form.
Where we provide complex care
We provide complex care across the Perth metropolitan area and Peel, with local teams and pages for Joondalup, Osborne Park and Stirling, Nedlands and the western suburbs, Perth city and the inner east, Midland and the hills, Bentley and the south-east, Murdoch, Fremantle, Armadale, Rockingham and Kwinana and Mandurah. If the person you are asking about is still in hospital, our hospital discharge guide explains how the handover to home works.
Talk to us about complex care
If you are a family member, a support coordinator or a hospital social worker looking for a provider who will not say “too complex”, call (08) 9515 8000 any time or send us a referral. Hospital referrals are called back within one hour.